“IMPACT OF PROCESS VISIBILITY AND WORK STRESS TO IMPROVE SERVICE QUALITY: EMPIRICAL EVIDENCE FROM DUBAI RETAIL INDUSTRYIMPACT OF PROCESS VISIBILITY AND WORK STRESS TO IMPROVE SERVICE QUALITY: EMPIRICAL EVIDENCE FROM DUBAI RETAIL INDUSTRY” (2022) International Journal of Technology Innovation and Management (IJTIM), 2(1). doi:10.54489/ijtim.v2i1.59.