Capitalizing Lean and Agile Operations: An emphasis on improving Service Quality. International Journal of Theory of Organization and Practice (IJTOP), [S. l.], v. 3, n. 1, p. 1–13, 2023. DOI: 10.54489/ijtop.v3i1.238. Disponível em: https://journals.gaftim.com/index.php/ijtop/article/view/238.. Acesso em: 4 jul. 2024.