Achieving Customer Retention: Emphasizing Strategic Operations on Quality Service and Maximizing Value. International Journal of Theory of Organization and Practice (IJTOP), [S. l.], v. 3, n. 1, p. 27–38, 2023. DOI: 10.54489/ijtop.v3i1.239. Disponível em: https://journals.gaftim.com/index.php/ijtop/article/view/239.. Acesso em: 23 nov. 2024.