Elevating Excellence - The Nexus of E-Service Quality Approaches  Organizational Quality and Project Management. International Journal of Theory of Organization and Practice (IJTOP), [S. l.], v. 4, n. 2, p. 97–108, 2024. DOI: 10.54489/mydesv93. Disponível em: https://journals.gaftim.com/index.php/ijtop/article/view/402.. Acesso em: 18 may. 2026.