Digital Transformation and SMART: The Trust Factor

Abstract

Digital transformation known as the application of scientific knowledge. This plays a major role to have a technological advancement. The quantitative methodology was used to complete this research. The study discusses digital transformation gives boom to business world because digital technology with the coordination of enterprise source planning tends to increase the customer satisfaction at one end and ensures better and improved productivity at the other end. However, the right approach to the digital technology is important because it includes high installation cost, security issues and employee resistance because of fear of losing job and presence. The recommendation provided in this relation to make sound use of the digital technologies with the appropriate smart technology integration to create sound and sustained image in market. In addition, good focus to smart technology helps in eliminating the trust issues.