The Pivotal Role of Telehealth Technology in Risk Management and Risk Response Strategies

Abstract

This research paper is a case study based aims to study how Telehealth technology mitigates Unknown–unknown risks , restrictions, lockdown and quarantine period.

The research begins with listing the problem faced by many health sectors as they are searching for ways to provide the assistance required while protecting the healthcare provider and patients. The literature review lists the current existing cases that are using Telehealth technology in the pandemic to reduce the risk in addition to the benefits and challenges of the technology. In this research, two qualitative methods where used; personal interviews and online websites, webinars, and articles. The research involves both national and international organizations to provide the necessary information. As a result of our research method, we found that all mentioned organizations listed have an unknown-unknown risk management strategy. Besides, all of them used previously and are currently using Telehealth technology. Based on the gathered information and the listed methods used, this research's analysis supports the hypothesis that was conducted. According to the findings, Telehealth technology has been an ideal medical care solution during the Covid-19 pandemic, is beneficial for rural areas, and is cost-effective.

On the other hand, as any technology is having a risk to it. Some of the risks are privacy protection, availability and accessibility, complicated health conditions, investments in training, incorrect diagnosis, and insurance coverage. As a result of this research, Telehealth technology does mitigate the unknown-risk and has mitigated it.