CRITICAL SUCCESS FACTORS TO IMPROVE THE PERFORMANCE OF SERVICE OPERATIONS. International Journal of Theory of Organization and Practice (IJTOP), [S. l.], v. 1, n. 1, p. 18–38, 2022. DOI: 10.54489/ijtop.v1i1.144. Disponível em: https://journals.gaftim.com/index.php/ijtop/article/view/144.. Acesso em: 21 nov. 2024.