CRITICAL SUCCESS FACTORS TO IMPROVE THE PERFORMANCE OF SERVICE OPERATIONS

Authors

  • Barween Hikmat Al Kurdi Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo https://orcid.org/0000-0002-0825-4617
  • Muhammad Alshurideh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan
  • Samer Hamadneh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan. https://orcid.org/0000-0003-2037-1813. Email: s.hamadneh@ju.edu.jo https://orcid.org/0000-0003-2037-1813
  • Hevron Alshurideh Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

DOI:

https://doi.org/10.54489/ijtop.v1i1.144

Keywords:

Critical Success Factors, Service operations Performance.

Abstract

It is a big controversy that holds up an organizational operations and development to focus on critical success factors. Critical success factors are as important and straightforward as they appear to be. They are the elements that make up a business or project and are crucial to its success and aid in concentration and make sure that teams and departments are collaborated on organizational projects. In order to find the specific improving factors for an organization, this research is focused to investigate, what are that critical factors to improve operations performance to bring wide knowledge for businesses and learners.

Author Biographies

  • Barween Hikmat Al Kurdi , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

    Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

  • Samer Hamadneh, Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan. https://orcid.org/0000-0003-2037-1813. Email: s.hamadneh@ju.edu.jo

    Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan. https://orcid.org/0000-0003-2037-1813. Email: s.hamadneh@ju.edu.jo

  • Hevron Alshurideh, Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

    Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

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Published

2022-11-30

Issue

Vol. 1 No. 1 (2022): International Journal of Theory of Organization and Practice (IJTOP)

Section

Articles

How to Cite

CRITICAL SUCCESS FACTORS TO IMPROVE THE PERFORMANCE OF SERVICE OPERATIONS. (2022). International Journal of Theory of Organization and Practice (IJTOP), 1(1), 18-38. https://doi.org/10.54489/ijtop.v1i1.144

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