Collaborative Systems: Management and Technical Barriers from Design and Implementation Perspectives- Cases from UAE Public Sector

Abstract

Collaborative Systems have played major role developing performances in organizations, increase efficiency in taking right decisions, increase coordination and communication among various departments in the organization, and allow managers to detect errors and deal with them effectively. Collaborative Systems have provided link between organization and stakeholders and allow them to participate in decision making for better implementation and adoption.

Collaborative systems have great influence on companies working in governmental sector like DEWA, DU, and Dubai Municipality. Those systems have played major roles in increasing effectiveness, coordination among various departments, allow those companies to provide better services, reducing duplications of processes (save time), saving resources to reduce operating costs, and increase collaboration with private sectors and civil society to achieve what is best for the organization and society as well.

In this paper we will focus on the importance of collaborative systems in most successful public organizations in Dubai (DEWA, DU, and Dubai Municipality) by focusing on real situations or cases they face with collaborative systems and how they deal with it in order to develop a clear perspective that will benefit us in our future careers.