A Practical approach on leveraging the societal aspects influence on Digital Transformation

Abstract

Abstract

Digital transformation is considered the new normal for the recent and the upcoming years, which plays a massive role in the current and future governments and institutes in the UAE and worldwide. This research's aim and hypothesis are to discuss the effect and importance of advanced technology implementation on customers and stakeholders, showing the type of impacts and recommendations. The social aspects of digital transformation have many important factors, including people satisfaction, values, and expectations. The ongoing covid-19 pandemic proved that the need for digital transformation is valid due to the safety measurements and restrictions. In this research, a literature review was gathered along with primary data using the qualitative technique of interviews conducted with four different organizations, Dubai Police, ENOC, Expo2020 Dubai and Securities and Commodities Authority. Data were analyzed, recommendations added, and conclusion to summarize the research topic points along with the interviews that concluded and proved the hypothesis and answered the research question of this report.