THE IMPACT OF PROCESS REDESIGN AND AGILE OPERATIONS ON IMPROVING THE QUALITY IN THE SERVICE COMPANIES

Authors

  • Muhammad Alshurideh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan
  • Wasfi, A. Alrawabdeh Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-1172-7622-4617, Email: rawabdeh@hu.edu.jo https://orcid.org/0000-0002-1172-7622
  • Barween Hikmat Al Kurdi Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo https://orcid.org/0000-0002-0825-4617
  • Samer Hamadneh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan. https://orcid.org/0000-0003-2037-1813. Email: s.hamadneh@ju.edu.jo https://orcid.org/0000-0003-2037-1813

DOI:

https://doi.org/10.54489/ijbas.v1i1.139

Keywords:

Process Redesign, Agile Operations, Service Companies.

Abstract

Rapidity, reactivity, cost effectiveness, adaptability, and an improvement in the productivity of goods and services are the main goals of the agile supply chain. Over the past 2 decads, the manufacturing and service industries have paid growing attention to this subject as agile businesses offer higher service levels with reduced inventories. The literature on agile operations and business process redesign in the service industries is analyzed in this research. It maps earlier studies in this area across a variety of journals, institutions, and nations. Business process redesign and agile operations are acknowledged as a way to help businesses accomplish fully value-added changes or to increase efficiency. The primary goal of this research is exploring impact of process redesign and agile operations implementations for improvement to increase service quality.

Author Biographies

  • Wasfi, A. Alrawabdeh , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-1172-7622-4617, Email: rawabdeh@hu.edu.jo

    Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-1172-7622-4617, Email: rawabdeh@hu.edu.jo

  • Barween Hikmat Al Kurdi , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

    Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

  • Samer Hamadneh, Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan. https://orcid.org/0000-0003-2037-1813. Email: s.hamadneh@ju.edu.jo

    Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan. https://orcid.org/0000-0003-2037-1813. Email: s.hamadneh@ju.edu.jo

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Published

2022-11-25

Issue

Vol. 1 No. 1 (2022): International Journal of Business Analytics and Security (IJBAS)

Section

Articles

How to Cite

THE IMPACT OF PROCESS REDESIGN AND AGILE OPERATIONS ON IMPROVING THE QUALITY IN THE SERVICE COMPANIES. (2022). International Journal of Business Analytics and Security (IJBAS), 1(1), 135-153. https://doi.org/10.54489/ijbas.v1i1.139

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