THE IMPACT OF SUPPLY CHAIN CAPABILITIES AND BUSINESS PROCESS MANAGEMENT ON FIRM PERFORMANCE

Abstract

To make supply chains more flexible and effective, firms have recently been obliged to integrate closely with their supply chain partners. This has enabled effective information sharing between supply chain members and improved supply chain efficiency. As a result, business process management is crucial to supply chains capabilities that has an ultimate impact on firm’s performance. It has become crucial to figure out how to improve organizational performance through supply chain capabilities in a challenging and uncertain supply chain environment. Although, business process management also has a greater impact in improving organizational performance. Numerous practitioners and academics have examined the implications of business process management on businesses' performance from a variety of angles, this research has examined cause-and-effect interactions from the standpoint of supply chain capabilities.