IMPACT OF BUSINESS PROCESS MANAGEMENT AND LEAN OPERATIONS ON COST OF QUALITY

Authors

  • Ahmad AlHamad Department of Management, College of Business, University of Sharjah, Sharjah 27272, United Arab Emirates. Email: aalhamad@sharjah.ac.ae
  • Barween Hikmat Al Kurdi Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo https://orcid.org/0000-0002-0825-4617
  • Muhammad Alshurideh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan
  • Wasfi, A. Alrawabdeh Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-1172-7622-4617, Email: rawabdeh@hu.edu.jo https://orcid.org/0000-0002-1172-7622

DOI:

https://doi.org/10.54489/ijbas.v1i1.141

Keywords:

Business Process Management, Lean Operations, Cost of Quality.

Abstract

Business organizations are increasingly confronted with a variety of challenges in a world of intense globalization and digitalization, including rising costs, fierce competition, quickly advancing technologies, more demanding and unpredictable consumers, and, in social terms, shifting societal demands. The efficacy and efficiency of business organisation management are realized within this environment. This research is objected to study the previously investigated areas defining the relationship of cost of quality and business process management, the contemporary issue is to analyze lean operations impact on cost of quality to maintain business process management and cost effectiveness, and this research attempts to establish the relationship. Literature reviews and critical evaluation of the relevant scientific sources make up the research convenient.

Author Biographies

  • Ahmad AlHamad, Department of Management, College of Business, University of Sharjah, Sharjah 27272, United Arab Emirates. Email: aalhamad@sharjah.ac.ae

    Department of Management, College of Business, University of Sharjah, Sharjah 27272, United Arab Emirates. Email: aalhamad@sharjah.ac.ae

  • Barween Hikmat Al Kurdi , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

    Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

  • Wasfi, A. Alrawabdeh , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-1172-7622-4617, Email: rawabdeh@hu.edu.jo

    Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-1172-7622-4617, Email: rawabdeh@hu.edu.jo

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Published

2022-11-25

Issue

Vol. 1 No. 1 (2022): International Journal of Business Analytics and Security (IJBAS)

Section

Articles

How to Cite

IMPACT OF BUSINESS PROCESS MANAGEMENT AND LEAN OPERATIONS ON COST OF QUALITY. (2022). International Journal of Business Analytics and Security (IJBAS), 1(1), 173-192. https://doi.org/10.54489/ijbas.v1i1.141

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