Strategic Symbiosis: How Cyber Reliance Mediates the Power of Competitive Edge in Modern Business
DOI:
https://doi.org/10.54489/ijcim.v5i1.536Keywords:
Business Intelligence, Cyber Resilience, Competitive Advantage, Intelligent Process Management, Telecommunications IndustryAbstract
This study investigates the impact of Analytical Business Intelligence Systems (ABIS) and Intelligent Process Management (IPM) on Competitive Advantage, with a particular focus on the mediating role of Cyber Resilience in the telecommunications industry Peru, Latin America. The Peruvian telecommunications industry, marked by rapid digital transformation and increased competition, provides a dynamic context for examining the role of technology-driven capabilities. Grounded in a quantitative research design, data were collected through a structured survey distributed to employees within the telecom sector, and the responses were analyzed using SmartPLS for structural equation modeling. The findings reveal that both ABIS and IPM significantly enhance Cyber Resilience, which in turn strongly contributes to achieving Competitive Advantage. Moreover, Cyber Resilience mediates the relationship between ABIS, IPM, and Competitive Advantage, indicating its crucial role as a strategic enabler in today’s digital and risk-prone business environment. The study contributes to existing literature by integrating business intelligence and process management with resilience theory, offering a novel perspective on how firms can transform technological and managerial capabilities into sustainable competitive outcomes. Practically, the research provides telecom managers with actionable insights on strengthening cyber resilience through intelligence-driven systems and processes, ensuring long-term market sustainability in an increasingly volatile and technology-intensive environment.
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