Does Information Technology Competencies and Fleet Management Practices lead to Effective Service Delivery? Empirical Evidence from E- Commerce Industry

Abstract

Competency Model requires knowledge, skills, and abilities needed for fleet and distribution management for ecommerce industry to maintain successful movement of materials between parties within their supply chain to achieve high levels of reliability and cost-efficiency. This research aims to investigate the relationship and impact of information technology competencies and fleet management practices to achieve effective service delivery. A quantitative approach used to examine the model validation. The methodology of this research follow the descriptive correlational design. A real data records used to collect empirical from e-Commerce industry. Results of analysis proved the relationship and impact of information technology competencies and fleet management practices to achieve effective service delivery, as a result of analyzing the data the hypotheses. Some recommendations regarding information technology competencies and its dimensions should be enhanced, also, incorporating the latest innovations to facilitate fleet management.