Impact of Amazon Online Payment System on Customer Convenience

Abstract

This research focuses on the customer convenience on the online payment by the Amazon company. Amazon stated that they are facing a problem due to the online payment system which cause some issues with the customer convenience. Customer convenience play an important role in the using of online payment system for Amazon company. Reporting Study with the fifty sample will be planned to conduct the research. The study focuses on factors such as customer satisfaction, security and ease of use as their will affect the customer convenience of Amazon’s online payment system. The result of the research will help Amazon company to identify the customer convenience factors of Amazon online payment system. These Recommendation provides Amazon company to take strategic decisions about their online payment system and customer convenience.