IMPACT OF EFFECTIVE ORDER MANAGEMENT AND USE OF INFORMATION TECHNOLOGY IN SERVICE OPERATIONS IN ENHANCING SERVICE QUALITY LEVEL IN HOSPITALITY INDUSTRY

Authors

  • Hevron Alshurideh Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com
  • Ali Alzoubi Public Security Directorate, Jordan, alialzuobi@yahoo.com
  • Muhammad Alshurideh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan
  • Barween Hikmat Al Kurdi Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo https://orcid.org/0000-0002-0825-4617

DOI:

https://doi.org/10.54489/ijtop.v1i1.149

Keywords:

Order Management, Information Technology, Service Quality.

Abstract

In Hospitality industry, to maintain consistency, not every customer receives the same degree of treatment. Truly good customer service requires personalization and making each client feel as though they are the only ones who count right now. That is the phenomenon to successful hotel management, better order management with time effective way by adopting technological strategies can enhance the service quality. The objective to this research is to explore the impact and factors affecting service quality in the hotel management.

Author Biographies

Hevron Alshurideh, Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

Ali Alzoubi, Public Security Directorate, Jordan, alialzuobi@yahoo.com

Public Security Directorate, Jordan, alialzuobi@yahoo.com

Barween Hikmat Al Kurdi , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

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Published

2022-11-30

How to Cite

Alshurideh, H., Alzoubi, A., Alshurideh, M., & Al Kurdi, B. (2022). IMPACT OF EFFECTIVE ORDER MANAGEMENT AND USE OF INFORMATION TECHNOLOGY IN SERVICE OPERATIONS IN ENHANCING SERVICE QUALITY LEVEL IN HOSPITALITY INDUSTRY. International Journal of Theory of Organization and Practice (IJTOP), 1(1), 118–136. https://doi.org/10.54489/ijtop.v1i1.149

Issue

Vol. 1 No. 1 (2022): International Journal of Theory of Organization and Practice (IJTOP)

Section

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