IMPACT OF INFORMATION TECHNOLOGY CAPABILITIES AND EFFECTIVE INVENTORY MANAGEMENT ON ENHANCED SERVICE DELIVERY IN HOSPITALITY SECTOR

Authors

  • Iman Akour Department of Information Systems, College of Computing and Informatics. University of Sharjah, Sharjah 27272, United Arab Emirates E-Mail: iakour@sharjah.ac.ae
  • Barween Al Kurdi Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo https://orcid.org/0000-0002-0825-4617
  • Muhammad Alshurideh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan
  • Ahmad AlHamad Department of Management, College of Business, University of Sharjah, Sharjah 27272, United Arab Emirates. Email: aalhamad@sharjah.ac.ae

DOI:

https://doi.org/10.54489/ijtop.v1i1.147

Keywords:

IT Capabilities, Inventory Management, Service Deliveries, Hospitality Sector.

Abstract

Organisations in hospitality sector to become agile are required to invest more in IT capabilities in order to obtain significant organisational capabilities and strategic processes. Through utilization of IT capabilities strategically and synergistically organisation in hospitality sector achieves alignment, adaptability and agility in long run. They make short term changes and makes organisation compatible to deal with uncertainties. IT adaption are made to adapt market changes and alignment is done to integrate IT capabilities with inventory management within organisation by strategic thinking for achievement of better performance.

Author Biographies

Iman Akour, Department of Information Systems, College of Computing and Informatics. University of Sharjah, Sharjah 27272, United Arab Emirates E-Mail: iakour@sharjah.ac.ae

Department of Information Systems, College of Computing and Informatics. University of Sharjah, Sharjah 27272, United Arab Emirates E-Mail: iakour@sharjah.ac.ae

Barween Al Kurdi, Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

Ahmad AlHamad, Department of Management, College of Business, University of Sharjah, Sharjah 27272, United Arab Emirates. Email: aalhamad@sharjah.ac.ae

Department of Management, College of Business, University of Sharjah, Sharjah 27272, United Arab Emirates. Email: aalhamad@sharjah.ac.ae

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Published

2022-11-30

How to Cite

Akour, I., Al Kurdi, B., Alshurideh, M., & AlHamad, A. (2022). IMPACT OF INFORMATION TECHNOLOGY CAPABILITIES AND EFFECTIVE INVENTORY MANAGEMENT ON ENHANCED SERVICE DELIVERY IN HOSPITALITY SECTOR. International Journal of Theory of Organization and Practice (IJTOP), 1(1), 79–99. https://doi.org/10.54489/ijtop.v1i1.147

Issue

Vol. 1 No. 1 (2022): International Journal of Theory of Organization and Practice (IJTOP)

Section

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