IMPACT OF SERVICE TRANSPARENCY AND SERVICE CONTROL ON COMPETITIVENESS

Authors

  • Barween Hikmat Al Kurdi Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo https://orcid.org/0000-0002-0825-4617
  • Muhammad Alshurideh Department of Marketing, School of Business, The University of Jordan, Amman 11942, Jordan
  • Hevron Alshurideh Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

DOI:

https://doi.org/10.54489/ijtop.v1i1.152

Keywords:

Service Transparency, Service Control, Competitiveness.

Abstract

The successful business organizations simply concentrated on their purpose, mission, vision, and goals, and they established open business practices to quench their clients and get the best opportunities to compete with their competitors by offering superior customer service and future orientations. The foundational component of businesses is transparency at all levels, which helps the company gain a significant amount of consumer confidence for both its commercial and residential solutions. These businesses continually assess their rivals' innovative business strategies and client success rates. A systematic review is embracing the research to improve understanding of the impact of service transparency and service control on competitiveness in order to present the literature-based evidence.

Author Biographies

Barween Hikmat Al Kurdi , Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

Department of Marketing, Faculty of Economics and Administrative Sciences, The Hashemite University, P.O. Box 330127, Zarqa 13133, Jordan. https://orcid.org/0000-0002-0825-4617, Email: barween@hu.edu.jo

Hevron Alshurideh, Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

Department of Foreign Languages, Faculty of English Language and Literature, The University of Jordan, Amman 11942, Jordan. Email: Hevronalshurideh@gmail.com

Downloads

Published

2022-11-30

How to Cite

Al Kurdi, B., Alshurideh, M., & Alshurideh, H. (2022). IMPACT OF SERVICE TRANSPARENCY AND SERVICE CONTROL ON COMPETITIVENESS. International Journal of Theory of Organization and Practice (IJTOP), 1(1), 174–191. https://doi.org/10.54489/ijtop.v1i1.152

Issue

Vol. 1 No. 1 (2022): International Journal of Theory of Organization and Practice (IJTOP)

Section

Articles

Most read articles by the same author(s)

1 2 3 > >>